প্রায়শই জিজ্ঞাসিত প্রশ্নাবলী

We serve all residential and commercial areas across Dubai, including Dubai Marina, Downtown, JBR, Palm Jumeirah, JLT, Business Bay, Al Barsha, Dubai Hills, Arabian Ranches, Jumeirah, Mirdif, Silicon Oasis, and many more. If you are unsure whether we cover your area, please contact us.

Yes, all our technicians are licensed by the relevant Dubai authorities and fully insured. They undergo thorough background checks and hold certifications in their respective specialties. Your safety and property are always protected.

Our standard working hours are Saturday to Thursday from 8:00 AM to 8:00 PM, and Friday from 9:00 AM to 5:00 PM. We also offer 24/7 emergency services for urgent situations with a 50% surcharge.

Yes, all our services come with a comprehensive 90-day warranty. If any issue arises related to our work within this period, we will address it free of charge. Some services like installations carry an extended 1-year warranty.

For standard bookings, we typically schedule service within 24-48 hours, often same-day. For emergency services, our target response time is within 2 hours, available 24/7.

You can book a service through our website by clicking "Book a Service", by calling us at +971 58 544 1160, or by messaging us on WhatsApp. Our online booking system lets you choose your service, preferred date and time, and confirm your booking in under 2 minutes.

Yes, same-day bookings are available depending on technician availability. We recommend booking at least a few hours in advance for the best availability. For emergency services, immediate dispatch is available 24/7.

Yes, you can reschedule your booking up to 4 hours before the scheduled time at no extra charge. Simply contact us via phone, WhatsApp, or through your customer portal to make changes.

We pride ourselves on punctuality. If a technician is running late (which is rare), you will receive a notification with an updated arrival time. If the delay exceeds 30 minutes beyond the scheduled window, we offer a 10% discount on the service.

We accept credit and debit cards (Visa, Mastercard), Apple Pay and Google Pay. Payment is taken securely online at checkout. For larger projects, we may arrange instalment payments.

The price you see when booking is based on the description you give us. If our engineer inspects the job and finds the work is different from that description, the price may change. We will always confirm the revised price with you and get your approval before any work begins — you will never be charged more without agreeing to it first.

Please make sure someone aged 18 or over can provide access at the booked time. If our team attends and cannot get into the property, a minimum attendance charge of AED 150 applies to cover the callout. If you need to change the time, contact us before the appointment and we will reschedule at no cost.

Emergency callouts are subject to team availability. Our call centre will contact you within 15 minutes of your booking to confirm whether a team can attend and agree a time with you. If we cannot reach you in that window, we will keep trying and you can call us directly.

Most jobs start with an inspection visit, and you pay the inspection fee online when you book. Repairs and parts are quoted on site and approved by you before any work begins. For large projects or custom installations, a deposit may be required, with the balance due on completion.

The prices listed are starting prices and cover the base service. If additional parts, materials, or extended labor are needed, the technician will provide a quote for your approval before proceeding. You always know what you will pay before we do the work.

Most repair and diagnostic visits carry a flat AED 200 call-out fee, which covers the technician visit and on-site assessment and is credited towards the work once you approve the quote. A few specialist services (such as electronics diagnostics and renovation design visits) have their own clearly stated fee. Any additional work beyond the original scope is always quoted for your approval first.

You can cancel a booking free of charge up to 4 hours before the scheduled service time. Cancellations made within 4 hours of the scheduled time may incur a cancellation fee of AED 50. Emergency service cancellations after dispatch are subject to a call-out fee.

You can cancel or reschedule by calling us at +971 58 544 1160, messaging us on WhatsApp, or through your customer portal on our website. We recommend giving as much notice as possible.

If you cancel within the free cancellation window (4+ hours before service), any prepaid amount will be fully refunded. Cancellations within the 4-hour window are subject to the cancellation fee, and the balance is refunded.

We offer over 65 services across 14 categories including Air Conditioning, Electrical, Plumbing, General Maintenance, Painting & Decorating, Carpentry, Cleaning, Appliance Repair, Kitchen & Bathroom, Security Systems, Smart Home, Locksmith, Pest Control, and Moving & Relocation. Visit our Services page for the full list.

Yes, we handle projects of all sizes, from small repairs to complete bathroom and kitchen renovations, full apartment fit-outs, and commercial projects. For large projects, we provide a detailed scope of work, timeline, and fixed-price quote.

Absolutely! If you had a great experience with a particular technician, let us know and we will do our best to schedule the same person for your future bookings. This is also a feature of our maintenance plans.

Our technicians arrive fully equipped with professional tools for the service booked. Common replacement parts are carried in our service vehicles. For specific or custom parts, the technician will inform you if a follow-up visit is needed.