Question 1

What areas in Dubai do you serve?

Accepted Answer

We serve all residential and commercial areas across Dubai, including Dubai Marina, Downtown, JBR, Palm Jumeirah, JLT, Business Bay, Al Barsha, Dubai Hills, Arabian Ranches, Jumeirah, Mirdif, Silicon Oasis, and many more. If you are unsure whether we cover your area, please contact us.

Question 2

Are your technicians licensed and insured?

Accepted Answer

Yes, all our technicians are licensed by the relevant Dubai authorities and fully insured. They undergo thorough background checks and hold certifications in their respective specialties. Your safety and property are always protected.

Question 3

What are your working hours?

Accepted Answer

Our standard working hours are Saturday to Thursday from 8:00 AM to 8:00 PM, and Friday from 9:00 AM to 5:00 PM. We also offer 24/7 emergency services for urgent situations with a 50% surcharge.

Question 4

Do you offer a warranty on your work?

Accepted Answer

Yes, all our services come with a comprehensive 90-day warranty. If any issue arises related to our work within this period, we will address it free of charge. Some services like installations carry an extended 1-year warranty.

Question 5

How quickly can you send a technician?

Accepted Answer

For standard bookings, we typically schedule service within 24-48 hours, often same-day. For emergency services, our target response time is within 2 hours, available 24/7.

Question 6

How do I book a service?

Accepted Answer

You can book a service through our website by clicking "Book a Service", by calling us at 0501685444, or by messaging us on WhatsApp. Our online booking system lets you choose your service, preferred date and time, and confirm your booking in under 2 minutes.

Question 7

Can I book for the same day?

Accepted Answer

Yes, same-day bookings are available depending on technician availability. We recommend booking at least a few hours in advance for the best availability. For emergency services, immediate dispatch is available 24/7.

Question 8

Can I change my booking date or time?

Accepted Answer

Yes, you can reschedule your booking up to 4 hours before the scheduled time at no extra charge. Simply contact us via phone, WhatsApp, or through your customer portal to make changes.

Question 9

What happens if the technician is late?

Accepted Answer

We pride ourselves on punctuality. If a technician is running late (which is rare), you will receive a notification with an updated arrival time. If the delay exceeds 30 minutes beyond the scheduled window, we offer a 10% discount on the service.

Question 10

What payment methods do you accept?

Accepted Answer

We accept cash, credit/debit cards (Visa, Mastercard), Apple Pay, Samsung Pay, and bank transfers. Payment is typically collected upon completion of the service. For larger projects, we may arrange installment payments.

Question 11

Do I pay upfront or after the service?

Accepted Answer

For standard services, payment is collected after the job is completed to your satisfaction. For large projects or custom installations, a deposit of up to 50% may be required before work begins, with the balance due upon completion.

Question 12

Are the prices on the website final?

Accepted Answer

The prices listed are starting prices and cover the base service. If additional parts, materials, or extended labor are needed, the technician will provide a quote for your approval before proceeding. You always know what you will pay before we do the work.

Question 13

Do you charge a call-out fee?

Accepted Answer

Most repair and diagnostic visits carry a flat AED 200 call-out fee, which covers the technician visit and on-site assessment and is credited towards the work once you approve the quote. A few specialist services (such as electronics diagnostics and renovation design visits) have their own clearly stated fee. Any additional work beyond the original scope is always quoted for your approval first.

Question 14

What is your cancellation policy?

Accepted Answer

You can cancel a booking free of charge up to 4 hours before the scheduled service time. Cancellations made within 4 hours of the scheduled time may incur a cancellation fee of AED 50. Emergency service cancellations after dispatch are subject to a call-out fee.

Question 15

How do I cancel or reschedule?

Accepted Answer

You can cancel or reschedule by calling us at 0501685444, messaging us on WhatsApp, or through your customer portal on our website. We recommend giving as much notice as possible.

Question 16

Will I get a refund if I cancel?

Accepted Answer

If you cancel within the free cancellation window (4+ hours before service), any prepaid amount will be fully refunded. Cancellations within the 4-hour window are subject to the cancellation fee, and the balance is refunded.

Question 17

What services do you offer?

Accepted Answer

We offer over 65 services across 14 categories including Air Conditioning, Electrical, Plumbing, General Maintenance, Painting & Decorating, Carpentry, Cleaning, Appliance Repair, Kitchen & Bathroom, Security Systems, Smart Home, Locksmith, Pest Control, and Moving & Relocation. Visit our Services page for the full list.

Question 18

Do you handle large renovation projects?

Accepted Answer

Yes, we handle projects of all sizes, from small repairs to complete bathroom and kitchen renovations, full apartment fit-outs, and commercial projects. For large projects, we provide a detailed scope of work, timeline, and fixed-price quote.

Question 19

Can I request the same technician for future visits?

Accepted Answer

Absolutely! If you had a great experience with a particular technician, let us know and we will do our best to schedule the same person for your future bookings. This is also a feature of our maintenance plans.

Question 20

Do you bring all necessary tools and materials?

Accepted Answer

Our technicians arrive fully equipped with professional tools for the service booked. Common replacement parts are carried in our service vehicles. For specific or custom parts, the technician will inform you if a follow-up visit is needed.

Mga Madalas Itanong

May mga Tanong Pa Rin?

Mga Madalas Itanong

May mga Tanong Pa Rin?