Question 1

How much does an AMC cost?

Accepted Answer

Plans start at AED 1,499/year for apartments and AED 2,999/year for villas. Exact pricing depends on your property size, number of AC units, and which plan you choose. We’ll confirm your quote after a free 15-minute site visit.

Question 2

What happens in an emergency?

Accepted Answer

Premium and Platinum members get priority dispatch with a 2-hour response target in Dubai/Sharjah. Platinum members get a 2-hour target. Our 24/7 hotline is answered by a human, not a machine.

Question 3

What's NOT included?

Accepted Answer

Replacement of major parts (compressors, motors, tanks) is billed separately, but AMC members get 10–30% off standard rates depending on plan tier. Structural, cosmetic, and pool work are excluded. Full exclusions are in your contract — no surprises.

Question 4

Can I cancel if I move or I'm unhappy?

Accepted Answer

Yes. All plans have a 14-day money-back guarantee if you change your mind. After 6 months, you can cancel any time with 30 days’ notice for a prorated refund.

Question 5

How do you schedule visits?

Accepted Answer

Your AMC Manager books all scheduled visits at contract signing, and reminds you 48 hours before each. Emergency call-outs are booked on demand via our hotline, WhatsApp, or app.

Question 6

Do you cover my building?

Accepted Answer

We service every major developer community across Dubai and Sharjah — apartments in Downtown, Marina, JBR, Business Bay; villas in Arabian Ranches, Emirates Hills, The Springs, Dubai Hills, Meadows; townhouses in Mira, Reem, Town Square.

Question 7

Are your engineers insured and licensed?

Accepted Answer

Every engineer carries Sharjah-approved technical certification, public liability insurance, and a minimum 5 years’ field experience. We provide photo-verified service reports after every visit. Call +971 58 544 1160 for more details.

Question 8

Can I upgrade mid-contract?

Accepted Answer

Yes. Upgrades are prorated and effective immediately. Downgrades take effect at renewal.

Question 9

Do you offer landlord/portfolio plans?

Accepted Answer

Yes — landlords with 3+ units get a 15% portfolio discount and a dedicated account manager. Email info@europeantechnical.ae.

Question 10

What makes you different from cheaper AMCs?

Accepted Answer

We’re built for the long-term: European-trained engineers, genuine OEM parts, digital service records, transparent pricing, and a 14-day money-back guarantee. The cheapest AMC in Dubai is usually the most expensive over 3 years.

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