We keep it simple and fair.
At a Glance
Here is a quick summary. Full details for each scenario are below.
24h+ Notice
Free
Cancel or reschedule with more than 24 hours' notice — no charge, no questions asked.
Under 24h
50 AED
A late cancellation fee applies to cover the technician's reserved time and travel.
No Show
Full Charge
If our technician arrives and cannot access the property, the full service fee applies.
Our Promise
Life happens. Plans change. We get it. Our cancellation policy is designed to be as flexible as possible while still being fair to our technicians, who block out time in their schedule specifically for your booking.
The earlier you let us know, the better we can accommodate you — and the less likely any fees apply. When in doubt, just contact us. We will always try to find a solution that works for you.
Cancel or reschedule more than 24 hours before your appointment: completely free, no questions asked.
How to cancel or reschedule:
If you cancel within 24 hours of your appointment, a fee of 50 AED applies.
If our technician arrives and cannot access the property, or you are unreachable, the full service fee is charged.
Rescheduling
More than 24 hours before
Reschedule for free to any available slot. We will always try to accommodate your preferred new time.
Less than 24 hours before
A rescheduling fee of 25 AEDapplies. This fee is waived once per customer every 90 days — just let us know it is your first late reschedule and we will take care of it.
Emergency Bookings
Emergency bookings — same-day jobs dispatched within 2 hours — are non-cancellable once confirmed.
This is because a technician is dispatched immediately upon confirmation, often dropping or rearranging other work to get to you quickly. We appreciate your understanding.
If your emergency resolves before the technician arrives, please call us immediately at 0585441160 and we will do our best to assist.
Refunds
Cancelled within the free window (24h+ notice)
Full refund if you pre-paid. Processed within 3–5 business days to your original payment method.
Cancellation fees
The 50 AED late cancellation fee is non-refundable. The balance of any pre-paid amount is refunded within 3–5 business days.
Not happy with the work?
Our 7-day re-do guarantee applies to all completed jobs. If something is not right, we will come back and fix it at no extra cost. See our Terms & Conditions for full details.
If We Need to Cancel
We take our commitments seriously. In the rare event that we need to cancel or reschedule due to technician unavailability, here is what happens:
Standard advance notice (> 3 hours before appointment)
Same-day emergency cancellation
If you hold an Annual Maintenance Contract with European Technical, the scheduled visit and cancellation terms in your individual contract apply. AMC terms may differ from the standard policy above.
Please refer to your AMC agreement or contact us directly if you have any questions about your specific contract.
Contact us as early as possible and we will sort it out for you quickly.