Your privacy matters to us. Here's how we handle your data.
Last Updated: 1 February 2026
European Technical LLC ("European Technical", "we", "us", or "our") is a home maintenance company registered in Sharjah Media City, Sharjah, United Arab Emirates (Trade License No. 2542059). We are committed to protecting the privacy and personal data of our customers and website visitors.
This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with us through our website (europeantechnical.ae), our online booking system, your customer account, or when you use any of our home maintenance services.
This policy is governed by the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021, "PDPL") and all other applicable laws of the United Arab Emirates. By using our website or services, you acknowledge that you have read and understood this policy.
When you book a service or create a customer account, we collect personal information you provide directly to us, including your full name, email address, phone number, and home address. Your address is required to enable our technicians to locate and deliver services at your property.
When you visit our website, we automatically collect certain technical information, including pages visited, links clicked, your browser type and version, device type, IP address, and timestamps of your visits. This data helps us understand how our website is used and identify areas for improvement. Where you make a booking on our website, some of the same technical details are also kept with your booking record and used to check orders for signs of fraud, as described under “What we record when you accept our booking terms” below.
This applies to bookings you make on our website. It does not apply to bookings our staff set up for you by phone or email, or bookings created under a maintenance contract. When you book online, we save a record with your booking. It holds the version of our terms shown to you, whether you ticked the box to accept them, the time your browser reported and the time our own server recorded, your IP address, and technical details your browser sends: browser type and version, operating system, the languages your browser asks for, screen and window size, and the time zone your device is set to. Where your browser provides it, we also store a keyboard setting; this is the character your Q key produces together with your browser language, on many devices it is simply your browser language, and we do not compare it with anything. These technical details are recorded for every website booking, whether or not you tick the box. We keep the record so that if a question comes up later about the price, a call-out or attendance charge, or the work included, both sides can see what was agreed. We collect similar device details when you use our contact, quote and careers forms. We also compare the time zone your IP address is registered to with the time zone your device reports, and we store whether the two match. To find the time zone for an IP address we use our network provider, Cloudflare, or an outside lookup service, ipapi.co. We send them the IP address and nothing else, and both are outside the UAE. A difference between the two time zones can mean a VPN or proxy is in use. It often has an ordinary explanation, such as travel, a work network, or a phone still set to your home country, and where either time zone is unknown we store no result at all. We keep this so that our team can take it into account when checking an order before we accept it, and to protect our customers and our business against false or fraudulent orders. Using a VPN is normal and legal, and on its own it is never a reason for us to refuse a booking. Nothing here is automatic. No software scores, flags, blocks or refuses a booking using this information; it is only ever looked at by a person. If we ever start to use it automatically, we will update this policy first, explain how it works, and tell you how to ask a person to review the result. Separately, visitors whose IP address is outside the UAE are automatically asked to pass a “prove you are human” check on our enquiry and quote forms; that check does not apply to bookings. We do not use any of this information for advertising, and we do not sell it. We use it to carry out our contract with you, to make or defend legal claims, and for our legitimate interest in preventing fraud, as permitted by UAE Federal Decree-Law No. 45 of 2021. We keep it with your booking record for as long as we need it for accounting, warranty and dispute purposes, and for any period UAE law requires us to keep business records. You can ask us for a copy of what we hold about your booking, ask us to correct or delete it, ask whether it was looked at, or object to our using it in this way. Our contact details are at the end of this policy. We reply within 30 days and there is no charge. If you are not satisfied with our answer, you can complain to the UAE Data Office.
Payments made through our platform are processed securely by our third-party payment provider. We do not store, handle, or have access to your full card number, CVV, or other sensitive payment credentials. Our payment provider operates under PCI-DSS compliance standards.
If you contact us via WhatsApp, phone, or email, we may retain records of those communications, including the content of messages and the date and time they were sent. This information is used to provide service support and resolve any queries or disputes.
If you start a booking but do not complete it, we may store your phone number or email so we can offer help completing the booking. You can request deletion at any time.
We use the information we collect for the following purposes:
We do not sell your personal data to third parties. We share your information only in the following limited circumstances:
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
Customer account and service records are retained for a period of three (3) years following the date of your last service with us. After this period, your personal data will be securely deleted or anonymised.
Payment and transaction records are retained for a minimum of five (5) years in accordance with UAE tax law and financial record-keeping requirements under Federal Law No. 8 of 2017 (UAE VAT Law) and related regulations.
Under the UAE Personal Data Protection Law, you have the following rights regarding your personal data:
To exercise any of these rights, please contact us at privacy@europeantechnical.ae. We will respond to your request within 30 days.
Our website uses cookies — small text files stored on your device — to improve your browsing experience and help us understand how visitors use our site.
We use two types of cookies:
You can disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of our website.
We use WhatsApp Business and SMS to communicate with customers regarding their bookings, including appointment confirmations, technician dispatch notifications, arrival alerts, and follow-up messages.
By providing your phone number when making a booking or creating an account, you consent to receiving service-related WhatsApp and SMS messages from European Technical. These communications are directly related to the services you have requested and are necessary for effective service delivery.
If you do not wish to receive communications via WhatsApp or SMS, you may opt out by contacting us at privacy@europeantechnical.ae. Please note that opting out of service notifications may affect our ability to keep you informed about your booking.
We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration, or disclosure.
Specific security measures we employ include:
While we take all reasonable steps to protect your data, no system is completely secure. In the event of a data breach that poses a risk to your rights, we will notify you and the relevant authorities as required by UAE law.
Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children under the age of 18. If you believe that we may have inadvertently collected data from a child, please contact us immediately at privacy@europeantechnical.ae and we will take prompt steps to delete such data.
Some of the third-party service providers we use, including cloud hosting and analytics providers, may store and process data on servers located in the European Union or the United States. Where data is transferred outside the UAE, we take steps to ensure that appropriate safeguards are in place.
For transfers to the European Union, we rely on the EU's Standard Contractual Clauses (SCCs) as approved by the European Commission. For transfers to the United States, we ensure that recipients adhere to recognised data protection frameworks or equivalent contractual safeguards.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, by sending you a direct notification via email or SMS.
We encourage you to review this policy periodically to stay informed about how we are protecting your data. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact our privacy team:
European Technical LLC
Sharjah Media City, Sharjah, UAE
Trade License No: 2542059
Tel: +971585441160
Email: privacy@europeantechnical.ae
We are committed to resolving any privacy-related concerns promptly and transparently, in accordance with our obligations under UAE law.
Our team is happy to answer any questions about how we handle your personal data.
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