Privacy Policy

European Technical LLC (“European Technical”, “we”, “us”, or “our”) is a home maintenance company registered in Sharjah Media City, Sharjah, United Arab Emirates (Trade License No. 2542059). We are committed to protecting the privacy and personal data of our customers and website visitors.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with us through our website (europeantechnical.ae), our online booking system, your customer account, or when you use any of our home maintenance services.

This policy is governed by the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021, “PDPL”) and all other applicable laws of the United Arab Emirates. By using our website or services, you acknowledge that you have read and understood this policy.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Customer account and service records are retained for a period of three (3) years following the date of your last service with us. After this period, your personal data will be securely deleted or anonymised.

Payment and transaction records are retained for a minimum of five (5) years in accordance with UAE tax law and financial record-keeping requirements under Federal Law No. 8 of 2017 (UAE VAT Law) and related regulations.

Under the UAE Personal Data Protection Law, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right of correction: You may request that we correct any inaccurate or incomplete personal data.
• Right of deletion: You may request that we delete your personal data, subject to any legal retention obligations.
• Right to withdraw consent: Where we rely on your consent to process your data (such as for marketing), you may withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Our website uses cookies — small text files stored on your device — to improve your browsing experience and help us understand how visitors use our site.

We use two types of cookies:

• Essential cookies: These are necessary for the website to function correctly. They enable core features such as navigation, booking forms, and session management. These cookies cannot be disabled without affecting site functionality.
• Analytics cookies (Google Analytics): These help us understand how visitors interact with our website, which pages are most popular, and where users encounter difficulties. The data collected is anonymised and aggregated.

You can disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of our website.

We use WhatsApp Business and SMS to communicate with customers regarding their bookings, including appointment confirmations, technician dispatch notifications, arrival alerts, and follow-up messages.

By providing your phone number when making a booking or creating an account, you consent to receiving service-related WhatsApp and SMS messages from European Technical. These communications are directly related to the services you have requested and are necessary for effective service delivery.

If you do not wish to receive communications via WhatsApp or SMS, you may opt out by contacting us at [email protected]. Please note that opting out of service notifications may affect our ability to keep you informed about your booking.

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration, or disclosure.

Specific security measures we employ include:

• Encryption in transit: All data transmitted between your browser and our website is encrypted using HTTPS (TLS/SSL).
• Access controls: Access to personal data is restricted to authorised staff who require it to perform their duties.
• Regular security reviews: We conduct periodic reviews of our security practices and infrastructure to identify and address potential vulnerabilities.

While we take all reasonable steps to protect your data, no system is completely secure. In the event of a data breach that poses a risk to your rights, we will notify you and the relevant authorities as required by UAE law.

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children under the age of 18. If you believe that we may have inadvertently collected data from a child, please contact us immediately at [email protected] and we will take prompt steps to delete such data.

Some of the third-party service providers we use, including cloud hosting and analytics providers, may store and process data on servers located in the European Union or the United States. Where data is transferred outside the UAE, we take steps to ensure that appropriate safeguards are in place.

For transfers to the European Union, we rely on the EU's Standard Contractual Clauses (SCCs) as approved by the European Commission. For transfers to the United States, we ensure that recipients adhere to recognised data protection frameworks or equivalent contractual safeguards.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by updating the “Last Updated” date at the top of this page and, where appropriate, by sending you a direct notification via email or SMS.

We encourage you to review this policy periodically to stay informed about how we are protecting your data. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact our privacy team:

We are committed to resolving any privacy-related concerns promptly and transparently, in accordance with our obligations under UAE law.