Privacy Policy

Name: European Technical
Address: Sharjah Media City (Shams), Sharjah, Sharjah, AE
Telephone: +971585441160
Price range: AED 99–5000
Rating: 4.9

Your privacy matters to us. Here's how we handle your data.

Last Updated: 1 February 2026

1. Introduction

European Technical LLC (“European Technical”, “we”, “us”, or “our”) is a home maintenance company registered in Sharjah Media City, Sharjah, United Arab Emirates (Trade License No. 2542059). We are committed to protecting the privacy and personal data of our customers and website visitors.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with us through our website (europeantechnical.ae), our online booking system, your customer account, or when you use any of our home maintenance services.

This policy is governed by the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021, “PDPL”) and all other applicable laws of the United Arab Emirates. By using our website or services, you acknowledge that you have read and understood this policy.

2. Information We Collect

Personal Information

When you book a service or create a customer account, we collect personal information you provide directly to us, including your full name, email address, phone number, and home address. Your address is required to enable our technicians to locate and deliver services at your property.

Usage Data

When you visit our website, we automatically collect certain technical information, including pages visited, links clicked, your browser type and version, device type, IP address, and timestamps of your visits. This data helps us understand how our website is used and identify areas for improvement.

Payment Information

Payments made through our platform are processed securely by our third-party payment provider. We do not store, handle, or have access to your full card number, CVV, or other sensitive payment credentials. Our payment provider operates under PCI-DSS compliance standards.

Communications

If you contact us via WhatsApp, phone, or email, we may retain records of those communications, including the content of messages and the date and time they were sent. This information is used to provide service support and resolve any queries or disputes.

Incomplete Bookings

If you start a booking but do not complete it, we may store your phone number or email so we can offer help completing the booking. You can request deletion at any time.

3. How We Use Your Information

We use the information we collect for the following purposes:

Service delivery: To schedule, dispatch, and deliver home maintenance services at your property, including assigning the appropriate technician for your booking.
Booking communications: To send you booking confirmations, appointment reminders, technician arrival notifications, and service updates via SMS, WhatsApp, and email.
Payment processing: To facilitate secure payment transactions for services rendered.
Service improvement: To analyse usage patterns, customer feedback, and service performance in order to improve the quality and range of services we offer and enhance our website experience.
Marketing communications: To send you promotional offers, service updates, and relevant information about our services. We will only send marketing communications with your consent, and you may unsubscribe at any time by following the opt-out link in any message or contacting us directly.
Legal compliance: To comply with our legal obligations under UAE law, including tax regulations, record-keeping requirements, and any lawful requests from government authorities.

4. How We Share Your Information

We do not sell your personal data to third parties. We share your information only in the following limited circumstances:

Assigned technician: When a booking is confirmed, we share your name, contact number, and service address with the technician assigned to your job. This is necessary for the technician to contact you and locate your property.
Payment processors: Your payment information is shared with our payment processing partners (including Stripe and our banking providers) solely for the purpose of processing your transaction.
Analytics providers: We use Google Analytics to understand website usage. Data shared with Google Analytics is anonymised and aggregated; it does not identify you personally.
Legal requirements: We may disclose your information if required to do so by law, court order, or at the request of a government authority.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Customer account and service records are retained for a period of three (3) years following the date of your last service with us. After this period, your personal data will be securely deleted or anonymised.

Payment and transaction records are retained for a minimum of five (5) years in accordance with UAE tax law and financial record-keeping requirements under Federal Law No. 8 of 2017 (UAE VAT Law) and related regulations.

6. Your Rights

Under the UAE Personal Data Protection Law, you have the following rights regarding your personal data:

Right of access: You may request a copy of the personal data we hold about you.
Right of correction: You may request that we correct any inaccurate or incomplete personal data.
Right of deletion: You may request that we delete your personal data, subject to any legal retention obligations.
Right to withdraw consent: Where we rely on your consent to process your data (such as for marketing), you may withdraw that consent at any time.

To exercise any of these rights, please contact us at privacy@europeantechnical.ae. We will respond to your request within 30 days.

7. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and help us understand how visitors use our site.

We use two types of cookies:

Essential cookies: These are necessary for the website to function correctly. They enable core features such as navigation, booking forms, and session management. These cookies cannot be disabled without affecting site functionality.
Analytics cookies (Google Analytics): These help us understand how visitors interact with our website, which pages are most popular, and where users encounter difficulties. The data collected is anonymised and aggregated.

You can disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of our website.

8. WhatsApp & SMS Communications

We use WhatsApp Business and SMS to communicate with customers regarding their bookings, including appointment confirmations, technician dispatch notifications, arrival alerts, and follow-up messages.

By providing your phone number when making a booking or creating an account, you consent to receiving service-related WhatsApp and SMS messages from European Technical. These communications are directly related to the services you have requested and are necessary for effective service delivery.

If you do not wish to receive communications via WhatsApp or SMS, you may opt out by contacting us at privacy@europeantechnical.ae. Please note that opting out of service notifications may affect our ability to keep you informed about your booking.

9. Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration, or disclosure.

Specific security measures we employ include:

Encryption in transit: All data transmitted between your browser and our website is encrypted using HTTPS (TLS/SSL).
Access controls: Access to personal data is restricted to authorised staff who require it to perform their duties.
Regular security reviews: We conduct periodic reviews of our security practices and infrastructure to identify and address potential vulnerabilities.

While we take all reasonable steps to protect your data, no system is completely secure. In the event of a data breach that poses a risk to your rights, we will notify you and the relevant authorities as required by UAE law.

10. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children under the age of 18. If you believe that we may have inadvertently collected data from a child, please contact us immediately at privacy@europeantechnical.ae and we will take prompt steps to delete such data.

11. International Data Transfers

Some of the third-party service providers we use, including cloud hosting and analytics providers, may store and process data on servers located in the European Union or the United States. Where data is transferred outside the UAE, we take steps to ensure that appropriate safeguards are in place.

For transfers to the European Union, we rely on the EU's Standard Contractual Clauses (SCCs) as approved by the European Commission. For transfers to the United States, we ensure that recipients adhere to recognised data protection frameworks or equivalent contractual safeguards.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by updating the “Last Updated” date at the top of this page and, where appropriate, by sending you a direct notification via email or SMS.

We encourage you to review this policy periodically to stay informed about how we are protecting your data. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact our privacy team:

European Technical LLC

Sharjah Media City, Sharjah, UAE

Trade License No: 2542059

Tel: +971585441160

Email: privacy@europeantechnical.ae

We are committed to resolving any privacy-related concerns promptly and transparently, in accordance with our obligations under UAE law.

Questions About Your Privacy?

Our team is happy to answer any questions about how we handle your personal data.