AMC Benchmark 2026
We benchmarked our contracts against the three kinds of AMC provider you will meet in Dubai. Twelve criteria, all checkable, all published here. If a competitor beats us on any row, show us — we would rather fix the gap than hide it.
| Criterion | European Technical | Big call-centre brand | Solo handyman | Facilities giant |
|---|---|---|---|---|
| Plan prices published online | Yes — every tier, VAT inclusive | Sometimes, from-pricing only | No — quoted per job | No — "consultative pricing" |
| Emergency response target | Published: 60 min / 2 h / 4 h by plan | ~90 min, conditions apply | Best effort | Next business day typical |
| Missed response target | That call-out is free | No make-good policy | No policy | SLA credits, negotiated |
| Free labour on covered repairs | Included (Premium & Platinum) | Often, buried in terms | Labour billed hourly | Included, narrow scope |
| Parts billing | Published 10–30% discount, itemised | Standard rate | Marked-up, opaque | Cost + margin, invoice later |
| Mid-contract price rise | Never — 12-month price lock | Permitted in small print | Prices drift per visit | Annual review clause |
| Workmanship warranty | Yes, on all covered work | Yes, limited | Rarely | Yes, contracted |
| Insurance | Fully insured company | Yes | Usually not | Yes |
| Cancelling | 14-day money-back, then prorated exit | Contract lock-in common | No contract at all | Negotiated exit penalties |
| Service report after visit | Digital, every visit | Paper slip | Nothing | Excel/PDF, monthly |
| Landlord / portfolio discount | 15% from 3 properties | Case by case | No | Volume agreements |
| All trades, one contract | AC, electrical, plumbing, handyman | Core trades | One trade only | Full scope, sub-contracted |
Competitor columns describe common market practice for each provider type — individual companies may differ. Always ask for terms in writing.
Mass-market AMC giants
They answer fast and send someone eventually. But prices start behind a quote form, response promises carry conditions, parts land at standard rate, and leaving mid-term costs you.
How we win
We publish every price and every response target — and pay for the call-out if we miss it.
One van, one trade
Personal, affordable, knows your home. Also: one trade, no insurance, no warranty, no reports — and one holiday means no cover, day or night.
How we win
A licensed, insured company with every trade, 24/7 dispatch and digital reports on all twelve plans.
Corporate FM contracts
Serious capability for towers and portfolios. Also: sales-led pricing, next-business-day norms, sub-contracted labour and exit penalties negotiated by lawyers.
How we win
Small-firm attention with corporate-grade cover — and terms a homeowner can actually read.
Send a competitor's contract on WhatsApp and we will mark it up against this benchmark — line by line, in writing, within one working day. No obligation.