Frequently Asked Questions
Find answers to common questions about our services, booking, and policies.
We serve all residential and commercial areas across Dubai, including Dubai Marina, Downtown, JBR, Palm Jumeirah, JLT, Business Bay, Al Barsha, Dubai Hills, Arabian Ranches, Jumeirah, Mirdif, Silicon Oasis, and many more. If you are unsure whether we cover your area, please contact us.
Yes, all our technicians are licensed by the relevant Dubai authorities and fully insured. They undergo thorough background checks and hold certifications in their respective specialties. Your safety and property are always protected.
Our standard working hours are Saturday to Thursday from 8:00 AM to 8:00 PM, and Friday from 9:00 AM to 5:00 PM. We also offer 24/7 emergency services for urgent situations with a 50% surcharge.
Yes, all our services come with a comprehensive 30-day warranty. If any issue arises related to our work within this period, we will address it free of charge. Some services like installations carry an extended 1-year warranty.
For standard bookings, we typically schedule service within 24-48 hours, often same-day. For emergency services, our target response time is within 60 minutes, available 24/7.
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